Help

We’re here to help and we want you to be totally happy with your purchase. Below are answers to some of the most frequently asked questions but if you can’t find what you’re looking for, please contact us.

Shipping to friends and family

Yes!  Please let us know in the comments sections when you check out, and if you’ve ordered a card, we’ll even write the card for you, to give it that personal touch.

Expedited delivery

If you need your delivery quickly, please let us know and we will do what we can to help! Contact us and we’ll do our best to accommodate and let you know the options for expediting your delivery.

Changing your order

We start processing your order as soon as it is placed, but if your order hasn’t shipped you can change your order by logging into to your Aston Baby account. If you’re having trouble, contact us and we’ll see what we can do to help.

Returning a product

We want you to be totally happy with your purchase!  If you are not for any reason, please contact us and we’ll do our best to put it right. For full details on returns, see our returns policy.

Shipping information: Canada & USA

Shipping costs & times CANADA

  • Free shipping on all orders over $50
  • Orders under $50 cost $8 to ship
  • All parcels ship out of Vancouver, BC
  • Free SAME DAY pick up available on most days, westside Vancouver, BC

Regular post shipping times are as follows (including processing):

  • Vancouver & lower mainland 3 – 5 business days
  • Rest of Canada 7 – 10 business days

Express post costs $18 and is guaranteed in 3 – 5 business days (including processing)

Shipping costs & times USA

  • Free shipping on all orders over $50
  • Orders under $50 cost $8 to ship
  • All parcels ship out of Vancouver, BC, Canada

Regular post shipping time is 7 – 10 business days (including processing)

Express post costs $28 and is 5 – 7 business days (including processing)

Shipping information: Worldwide

Shipping outside USA & Canada

  • Shipping is free for orders over $200
  • Orders under $200 cost $24 to ship
  • Regular post shipping times is 10 – 15 business days (including processing)
  • For express shipping please contact us for a quote

Taxes and duties

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.

Taxes and duties are already paid on Canadian orders.

Payment options

You can make any purchase on AstonBaby.com with your PayPal account or a major credit and debit cards – Visa®, MasterCard®, American Express®, Discover®, Diner’s Club, and JCB. By processing payment through PayPal, we’re able to accept payments in almost any currency and you can be confident that your transaction comes with the  convenience and security of PayPal, because payments are processed on PayPal servers. Using PayPal, you’ll be able to pay from your PayPal balance, debit or credit card, or bank account.

Any unanswered questions? Please contact us